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How syukur98 Handles Your Personal Data

Your account on syukur98 is yours — and so is the data tied to it. This Privacy Policy sets out exactly what we collect, why we collect it, and how you can request changes or removal at any time, available where local law permits.

Data collected only for account operationTouch 'n Go eWallet & e-wallet transaction recordsRight to access, correct, or delete your dataLocal support channel availableRetention periods clearly defined

Explore the Lobby Read FAQ

What We Collect and Why

syukur98 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to run it: your name, contact details, and payment identifiers linked to methods like Touch 'n Go eWallet, Boost, or GrabPay. Transaction records are kept to process deposits and withdrawals accurately and to meet

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the record-keeping obligations that apply in the jurisdictions where we operate. We also collect device and session data — browser type, IP address, and login timestamps — to secure your account and detect unusual access. Cookies and similar tools track in-session behaviour so the lobby loads
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correctly on your device; you can manage cookie preferences through your browser settings at any time. We do not sell your personal data to third parties. Data shared with payment processors like Touch 'n Go eWallet or GrabPay is limited to what those processors need to
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complete your transaction. Where required by applicable local law, we may disclose account information to regulatory or law-enforcement authorities. Your use of this platform and our handling of your data are governed by Malaysian law and the terms applicable in your region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA PRACTICES

How We Protect and Manage Your Information

Account Security

Access to your account requires your registered credentials and a one-time OTP sent to your verified mobile number.

Cookie Controls

Session cookies keep your lobby state and login active. Analytics cookies are non-identifying and can be switched off in your browser settings without affecting account access or the ability to make deposits.

Retention Period

Transaction records tied to your wallet deposits and withdrawals are kept for the period required under applicable Malaysian financial and data regulations. Account data is removed upon verified deletion request once any mandatory hold period has passed.

Requesting Changes

You have the right to access, correct, or request deletion of personal data we hold. Submit the request via live chat or the Data & Privacy section in your account settings, and we will confirm receipt and next steps.

PRIVACY CONTACT

Reach Us About Your Privacy

Live Chat Start a live chat session directly from your account dashboard to raise a data query, request a correction, or ask about what we hold on your account.

Email Support Send a written privacy request to our support address. We aim to acknowledge data-related requests and begin processing within the timeframe required under applicable law.

Account Settings Log into your syukur98 account, go to Account Settings, and use the Data & Privacy section to update your contact details or submit a deletion request directly.

Common Questions About Your Data

These are the questions we hear most often from players in Kuala Lumpur and across Malaysia when it comes to how their account data is managed. If your question is not covered here, reach out through live chat or the Data & Privacy section in your account settings.

We collect your name, email address, mobile number, and the payment identifiers you use — such as your Touch 'n Go eWallet or GrabPay account reference — along with device and session data needed to secure your login.

We share only what is necessary. Payment processors like Touch 'n Go eWallet, Boost, and GrabPay receive the minimum data needed to complete your transaction. We do not sell personal data to any third party.

Transaction records are kept for the period required under applicable Malaysian law. Personal account data is deleted after your deletion request is verified and any mandatory retention period has elapsed.

Log into your account and go to Account Settings, then the Data & Privacy section. You can submit an access or deletion request there. Alternatively, contact us via live chat and our team will process your request.

No. Payment credentials and PINs for Touch 'n Go eWallet, Boost, GrabPay, and DuitNow are handled entirely within each provider's own secure environment. We store only a transaction reference, never your full payment credentials.

Analytics cookies can be disabled in your browser settings without affecting account access or deposits. Essential session cookies are required for the lobby to function and cannot be switched off while you are logged in.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How syukur98 Handles Your Personal Data

How We Protect and Manage Your Information

Reach Us About Your Privacy

Common Questions About Your Data

01 What personal data does syukur98 collect when I open an account?

02 Does syukur98 share my data with third parties?

03 How long does syukur98 keep my account and transaction data?

04 How do I request access to or deletion of my personal data?

05 Are my payment details stored on syukur98's servers?

06 Can I opt out of cookies while still using my account?

Privacy Policy

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